Post by account_disabled on Feb 22, 2024 2:40:40 GMT -6
Let's now check if you know how to differentiate between Help Desk and Service Desk services. Are you ready? So answer the questions below, but it's not worth cheating! You are an employee and are having difficulty accessing a specific terminal . Is this problem to be resolved by the Help Desk or Service Desk team? TIC Tac. TIC Tac… If you answered “ Help Desk ”, congratulations, you got it right. As this is a problem that involves only one terminal, affecting only one employee, it will probably be resolved by the Help Desk team. Now, if the problem were on all computers in the organization, that is, a general problem, it would need to be resolved by the Service Desk team. Let's take another example: a new employee joins your company and he has no access to the organization's internal system. Who will resolve this? TIC Tac.
TIC Tac… Despite being something simple, not even a problem in itself, this type of situation is the responsibility of the Service Desk , as it is a management issue and not a simple access problem. You may have noticed from what we've said Lebanon Mobile Number List so far that the big difference between Help Desk and Service Desk services is the complexity of the demands . What does the Service Desk do? At first, it can be a little complicated to divide the demands to be forwarded to the Help Desk and the Service Desk. But it's all a matter of organization, practice and feedback from the team itself . Specific demands will certainly arise from your business that cannot be generalized in other contexts. However, the list of possible demands that can be forwarded to one area or another without any difficulty in classification is also large.
Let's list below some of the main responsibilities of the Service Desk so that you can visualize this implementation in the context of your company: Problems with IT infrastructure , such as system failures, connectivity problems or hardware problems; Problems with applications , such as malfunctions, performance issues or security issues; Problems with data , such as data loss, data corruption, or access to data being denied; Problems with IT services , such as cloud computing services, security services or network management services. Of course, these are just a few very broad examples and each of the topics above can be subdivided into many other specific questions. Our goal here is to help you identify demands to resolve them in the most efficient way and not to exhaustively list the Help Desk and Service Desk activities.
TIC Tac… Despite being something simple, not even a problem in itself, this type of situation is the responsibility of the Service Desk , as it is a management issue and not a simple access problem. You may have noticed from what we've said Lebanon Mobile Number List so far that the big difference between Help Desk and Service Desk services is the complexity of the demands . What does the Service Desk do? At first, it can be a little complicated to divide the demands to be forwarded to the Help Desk and the Service Desk. But it's all a matter of organization, practice and feedback from the team itself . Specific demands will certainly arise from your business that cannot be generalized in other contexts. However, the list of possible demands that can be forwarded to one area or another without any difficulty in classification is also large.
Let's list below some of the main responsibilities of the Service Desk so that you can visualize this implementation in the context of your company: Problems with IT infrastructure , such as system failures, connectivity problems or hardware problems; Problems with applications , such as malfunctions, performance issues or security issues; Problems with data , such as data loss, data corruption, or access to data being denied; Problems with IT services , such as cloud computing services, security services or network management services. Of course, these are just a few very broad examples and each of the topics above can be subdivided into many other specific questions. Our goal here is to help you identify demands to resolve them in the most efficient way and not to exhaustively list the Help Desk and Service Desk activities.